Site Navigation: | Alternative methods to paying by Credit Card | Aust. Govt & Edu Orders | Australian GST | Currency Converter | Customer Feedback | FAQ | Free Files |How long will delivery take? | Is the Internet safe for Credit Card orders? | Payment Options | Shipping Info | Student Discounts | Quantity Discounts | What's New? |

Site Control: | Recover Password | Contact Us | Privacy Statement | Terms & Conditions
 

Hardware Orders Posted From Dontronics Tullamarine Melbourne Australia only
To confirm the date your order was sent or for tracking numbers please click here
 

Shipping Information
International Orders
Estimated Delivery Times
Postal Charges
When is Postage free?
ECI International Courier
Tracking Numbers
Customs Duty and Tax
 

Australian Orders
Estimated Delivery Times
Postal Charges
Australia Post Express Overnight Delivery
When is Postage free?
 

Other FAQ's:
Ordering Questions
Web-downloaded Software
General Questions
Micro or Electronics Specific Questions
News Groups

Estimated Delivery Times

Most hardware orders shipped from Australia are generally packaged and posted on the next business day following receipt of your order.  If an item is currently out of stock, this is advised on the Product Information page.  If there is a shipping delay for any reason whatsoever, you will be notified by email.

All goods are sent through standard International Air Mail unless you select and pay for ECI International Courier Express on Checkout.

There is no form of International tracking with standard Air Mail. If you want this option, you will need to select ECI Courier.

Orders received for products shipped from locations other than Dontronics in Melbourne are forwarded on to the relevant supplier, and an email advising of this is also sent to all customers.

Parcels to New Zealand take around 4-6 days, and to the United Kingdom and the USA will take around 7-10 days.  Packages can take 8-14 days to arrive in Europe.   Canadian Customs can delay delivery by up to a week so please allow 3 weeks for delivery to Canada.  Deliveries to South Africa usually take around 2 weeks and at times may take 3 to 4 weeks, but we don't know why. Deliveries to Phillipines can take up to 6 weeks. Deliveries to Israel take about 21 days. Deliveries to India can vary greatly from 2 weeks to 2 months.  Some South American countries can also take 2 months. These estimated tiimes can vary dramatically.

Orders for goods sent from other locations around the world are forwarded to the relevant manufacturer / designer for processing as soon as we receive your order.  There may be a one or two day delay before your goods are despatched as some allowance has to be made for time zone differences.  We normally quote 8 to 14 days for delivery for goods from different parts of the world to various locations.  It also depends on your local mail service and Customs.

We ask any customers from Mexico to please contact us prior to ordering as we have in the past had difficulties in getting  packages to arrive safely in Mexico.

Please remember, the above times are estimates only and at times goods will arrive sooner than even we expect.  You can see comments from customers regarding delivery at Customers Feedback.  These are real comments from real people.

Postal Charges

Many products have shipping charges factored into the cost of the product.  If you are purchasing an item with shipping costs included, please select the "Free Shipping" option on the Order Checkout form.

For all other purchases, the one of the following postal options will apply:
 

Standard International: $12 AUD
Select this option if the products you are purchasing do not have shipping costs included in the purchase price, and you do not require Express Delivery. This is our most common standard charge for postage. We will complete and attach Customs Declaration Forms to all international packages. Please see Estimated Delivery Times for approximate delivery guidelines. There is no form of International tracking with standard Air Mail. If you want this option, you will need to select ECI Courier.

If you have any questions regarding postage, please send an email to Sales.

Free Postage?

When to select 'Free Shipping' on Checkout:
 

• Products with Shipping charges included in the cost of the product
• If shipping charges are included in the cost of the product you are purchasing, and this is the only item you are ordering, then you can select the "Free shipping" option on Checkout.
• When ordering more than one product and all items are shipped from Dontronics in Melbourne, Australia - when any one of the products has shipping charges included in the cost, then select "Free Shipping" on Checkout.

• Web-downloaded Software
• When ordering web-downloaded software, please select the 'Free Shipping' option on Checkout.

Tracking Numbers

Unless you select ECI International Express Courier on Checkout, all goods are sent via standard international Air Mail.  These are not given a Tracking Number so we are unable to provide tracking numbers for any package sent by this method.

To confirm the date your order was sent or for tracking numbers please click here
 

ECI International Courier Express Delivery - $65 AUD
If you wish to have your order shipped by International Courier, we use the Australia Post ECI International Courier Express.  ECI International Courier Express is available for selection during Checkout.  This is only available for goods shipped directly from Dontronics in Australia.  If goods are sent from a location outside of Australia, then this service is not available.

Dontronics does not use FedEx, DHL or UPS Courier services even if you provide us with your Courier Account Number, as the paperwork we have to fill out for these Courier companies takes a lot of time and effort on our part. We simply don't have the resources to be available for courier pick-ups, etc.

Goods should arrive to most countries in 4 to 6 days.  These packages are web-trackable so if the package takes longer than expected to arrive, please let us know and we will check its progress on the internet and advise you. Now you can check it yourself: "Click here"

If you have any questions regarding postage or ECI International Courier Express, please send an email to Sales.

Customs Duty and Taxes

Import Custom Duty/Taxes if payable are your responsibility.  All Custom Declaration Forms attached to packages from Dontronics in Australia are clearly marked "Software" or "Electronics Part(s)".

We have only ever had one package returned because of high Customs Duty and this was due to local Customs Officers requesting more be paid in taxes than the items were actually worth. This happened in India.

Estimated Delivery Times

Most hardware orders shipped from within Australia are generally packaged and posted the morning following receipt of the order.   All goods are sent Standard Mail via Australia Post unless you select and pay for Australia Post Overnight Express on Checkout.  If an item is currently out of stock, this is advised on the Product Information page. If there is a shipping delay for any reason whatsoever, you will be notified by email.

Orders received for products shipped from locations other than Dontronics in Melbourne are forwarded on to the relevant supplier, and an email advising of this is also sent to all customers.  There may be a one or two day delay before your goods are despatched.  It generally takes up to 2 weeks for goods to arrive in Australia from the United States, the United Kingdom or Europe.  It may take up to 3 weeks for goods to arrive from Hong Kong.  Please allow 5-6 days for goods to arrive from New Zealand.

Dontronics does not use FedEx, DHL or UPS Courier services even if you provide us with your Courier Account Number, as the paperwork we have to fill out for these Courier companies takes a lot of time and effort on our part. We simply don't have the resources to be available for courier pick-ups, etc.

Postal Charges

Many products have shipping charges factored into the cost of the product.  If you are purchasing an item with shipping costs included, please select "Free Shipping" on Checkout.

For all other purchases, one of the following postal options will apply:
 

Australia Post - Standard Mail: $5.50 AUD within Australia
Select this option if the product you are purchasing does not have shipping costs included in the purchase price, and you do not require Express Delivery.

Goods are posted via Standard Mail via Australia Post.  The estimated delivery time provided by Australia Post is 1-3 days to most destinations within Capital cities.  It may be 3-5 days to Perth, Cairns and other regional centres, and 4-5 days to Darwin.

You will be advised by email as soon as your order has been processed and shipped. Standard Mail packages are not given a Tracking Number so we are once goods are posted, it's in the hands of Australia Post.
 

Australia Post Express Delivery Options

Australia Post - Yellow Overnight Bag: $13.20 AUD within Australia
Shipping by Australia Post Express Overnight Bag delivery is available for selection during Checkout and costs $12 AUD plus GST.

All orders received before 12:00 Noon EST will be packaged and shipped on the same day as they were received.  Any order received after 12:00 Noon will be packaged and posted the following morning.

Please note that this is a service provided through Australia Post and 'Overnight Delivery' is limited to capital cities (with the exception of Darwin) and postcodes as shown on the back of the Overnight Bag.  It may still be two days before some postcode locations will receive their goods.

To confirm the date your order was sent or for tracking numbers please click here
 

Australia Post - Web Trackable Platinum Overnight Bag: $22.00 AUD within Australia
Shipping by Australia Post Web Trackable Platinum Express Overnight Bag delivery is available for selection during Checkout and costs $20 AUD plus GST.

All orders received before 12:00 Noon EST will be packaged and shipped on the same day as they were received.  Any order received after 12:00 Noon will be packaged and posted the following morning.

Please note that this is a service provided through Australia Post and 'Overnight Delivery' is limited to capital cities (with the exception of Darwin) and postcodes as shown on the back of the Overnight Bag.  It may still be two days before some postcode locations will receive their goods.

You need to sign for the Platinum Overnight Bag and it has the added security of being trackable on the internet should it go astray. To confirm the date your order was sent or for tracking numbers please click here
 

Free Postage?

When to select 'Free Shipping' on Checkout:
 

• Products with Shipping charges included in the cost of the product
• If shipping charges are included in the cost of the product you are purchasing, and this is the only item you are ordering, then you can select the "Free shipping" option on Checkout.
• If ordering more than one product and any one of the products has shipping charges included in the cost, (as long as these items are all shipped from the one location), you can select 'Free Shipping" on Checkout.

• Web-downloaded Software
• When ordering web-downloaded software, please select the 'Free Shipping' option on Checkout.