How long after ordering before I receive my key?

Dontronics staff are able to generate the software registration files for both Bascom AVR and Bascom 8051.  As soon as we process your order, download details will be emailed back to you and the Registration Key will be attached to this email as a .DLL file.

You will find that Bascom AVR and Bascom 8051 orders are generally processed quickly and registration files are sent to customers within only a few hours after your order is placed. There may at times be a delay of up to 24 hours.

 

Problems with a 'Free' email address

99% of the attempts made to steal goods from us come from people using a free email service in conjunction with credit card payments.  Free email contact addresses are accepted as long as the order is not paid for by credit card.  For methods of payment accepted other than credit card, please see: Payment Methods

If you're a previous Dontronics customer and have an order history longer than six months, then credit card payment inconjuction with a free email address is acceptable.  Initially, we will need you to remind us of your previous order details but once you Register and log in to the new Dontronics Shopping Cart, this will create a history so in future we can see that you are a customer who has been with us for some time.  The reason we ask for proof of purchase older than 6 months, is because credit card chargebacks (fraudulent orders) can occur up to 6 months after the initial purchase.
 

I've lost my software registration key.  Can you issue me another key?

Software registration keys can be lost due to a number of reasons.  As a Dontronics service, we offer to help find your key but there is no guarantee.  When you purchase from us, we ask that you save your Dontronics Registration Number and license file to a CD or floppy.  In the case of Bascom AVR and Bascom 8051 files, Dontronics staff should be able to locate your original order and Registration number quickly if you are able to provide us with a few helpful details.  These include your name or the company name that the order was originally placed in, an approximate date of the order, your Dontronics Registration Number, and any email exchanges we may have made.

Forwarding this information on to us with your request to re-issue your key will assist us greatly in quickly tracking down your original order, and sending the details onto you.

 

Can I purchase a CD for the web-downloaded software you offer?

We do not provide copies of our web-downloaded software on CD for purchase.  Selling software by web-download ensures that the latest version is always available and it helps keep our prices to a minimum as we will not have outdated or obsolete software sitting on shelves on CD.  This also by-passes any potential problems with sending goods through Customs which is always a good thing!