Electrist for Palm OS
Dontronics - Terms & Conditions - Bascom
Electrist for Palm OS - Terms and Conditions of Sale
Dontronics staff are able to generate the software
registration key
for Electrist for Palm OS but to do so we need you to provide us with
your HotSync ID. This
can be located by navigating to the "Options" menu and selecting the
"About/Register" item. You can also view your HotSync ID on your desktop machine by
running the "Palm Desktop" software that does the HotSync operations.
There
is provision for you to include your Serial Number in the 'Customer
Notes'
box during the Checkout process, or this can simply be emailed to us
once you have completed your order.
If you're a previous Dontronics customer and have an order
history
longer than six months, then credit card payment inconjuction with a
free email address is acceptable. Initially, we will need you to
remind us of your previous order details but once you Register and log
in to the new Dontronics Shopping Cart, this will create a history so
in future we can see that you are a customer who has been with us for
some time. The reason we ask for proof of purchase older than 6
months, is because credit card chargebacks (fraudulent
orders) can occur up to 6 months after the initial purchase.
Frequently Asked Questions: Web-downloaded software:
How long after ordering before I receive my key?
Problems with
a 'Free' email address
I've lost my software registration key. Can you
issue
me another key?
Can I purchase a CD for the web-downloaded software you
offer?
How long after ordering before I receive my
key?
Dontronics staff are able to generate the software
registration key for files
for Electrist for Palm OS. As soon as we process your
order
and receive your HotSync ID, registration details will be emailed back
to you.
You
will find that Red Binary software orders are
generally
processed quickly and registration keys are sent to customers within
only a few hours after your order is placed.
Problems with a 'Free'
email address
99%
of the attempts made to steal goods from us come from people using a
free email service in conjunction with credit card payments.
Free email contact addresses are accepted as long as the order is not
paid
for by credit card. For
methods of payment accepted other than credit card, please see: Payment
Methods
If you're a previous Dontronics customer and have an order
history
longer than six months, then credit card payment inconjuction with a
free email address is acceptable. Initially, we will need you to
remind us of your previous order details but once you Register and log
in to the new Dontronics Shopping Cart, this will create a history so
in future we can see that you are a customer who has been with us for
some time. The reason we ask for proof of purchase older than 6
months, is because credit card chargebacks (fraudulent
orders) can occur up to 6 months after the initial purchase.
I've lost my software registration
key. Can you issue me another key?
Software
registration keys can be lost due to a number of reasons. As a
Dontronics service, we offer to help find your key but there is no
guarantee. When you purchase from us, we ask that you save
your Dontronics Registration Number and license file to
a CD or floppy. In
the case of Electrist for Palm OS
keys, Dontronics staff should
be able to
locate your original order and Registration number quickly if you are
able to provide us with a few helpful details. These include your
name
or the company name that the order was originally placed in, an
approximate date of the order, your Dontronics Registration Number, and
any email exchanges we may have made.
Forwarding
this information on to us with your request to re-issue your key will
assist us greatly in quickly tracking down your original order, and
sending the details onto you.
Can I purchase a CD for the web-downloaded
software you offer?
We
do not provide copies of our
web-downloaded software on CD for purchase. Selling
software by web-download ensures that the latest version is always
available and it helps keep our prices to a minimum as we will not have
outdated or obsolete software sitting on shelves on CD. This also
by-passes any potential problems with sending goods through Customs
which is always a good thing!
|
|
