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Frequently Asked Questions (FAQ's)

General Questions
Do you have a Product Catalogue?
Do you have this item in stock?
Do you have student discounts?
Are there quantity discounts?
I can't find this electronic item on your web site, or can you source it for me?
Can you design this for me?and sending attachments unannounced!
Can you help me with my project?
Can you use my hardware project and possibly add it to your range of goods?
Would you like / want to exchange a link with me?
I am a competitor. Why would I want to sell my product through Dontronics?
 

Our new Dontronics Message Board is up and running:
http://www.websitetoolbox.com/tool/mb/dontronics
 

Don't know what a News Group is?
http://groups.google.com/googlegroups/deja_announcement.html
news:aus.electronics
news:comp.robotics.misc
news:comp.arch.embedded

Questions that have very little to do with Dontronics, or what we sell.
http://www.google.com/ and type in your question. 

Or visit an Electronics or Micro related News Group. 
 

Other FAQ's:
Ordering Questions
Payment Options
Shipping Information
Web-downloaded Software
Micro or Electronics Specific Questions

These web pages are our Product Catalogue. There is no printed material, disks or CD-ROM. Our website is continually updated with the latest information and current stock situations whereas a printed Catalogue quickly becomes out of date.

If you try ordering the maximum amount from the drop down box on the product page in the shopping cart, it will show you the total number we have in stock.
Across our product range, this statement is about 80% correct.
Some items won't be an accurate count due to the difficulty of making this count because of the numbers involved, or the method of storage, such as IC's in reels, etc.

Some examples:
4DSystems                 Stock levels correct.
Easysync                   Not Correct on all items.
Elexol Pty Ltd             Stock levels correct.
FTDI                           Not Correct on all items.
HP Infotech S.R.L.       Web downloaded, Fictitious figure.
MCS Electronics          Web downloaded, Fictitious figure.
micro Engineering Labs Stock levels correct.
SimmStick                  Never counted. Will be corrected as levels drop.
Olimex Ltd                  Stock levels correct.
OshonSoft                  Web downloaded, Fictitious figure.
USBmicro                   Vendor shipping, Fictitious figure.
 

*** Fictitious figure ***
This is a figure set to allow our shopping cart ot operate, as it may be web downloaded or shipped from an overseas vendor.

These web pages are our Product Catalogue. There is no printed material, disks or CD-ROM. Our website is continually updated with the lastest information and current stock situations whereas a printed Catalogue quickly becomes out of date.

We no longer do any design work unless it is to enhance the SimmStick range.  Have a look at the News Groups but be warned, if you send an un-announced attachment your chances of getting an answer not only from Dontronics, but from any newsgroup or chat group, is virtually zilch!

Sorry, we can't find the time for this work.  There is a big range of user groups, and list servers than offer self help for project designs.  Have a look at chat.html for some of these.

Our greatest problem selling for international designers / manufacturers these days is that of Australian Customs and duties payable. We spend so many hours doing battle with them that we have now decided not to import hardware at all.  Double postage on goods also doesn't make sense either.  If your project has a strong bond to what we are about such as SimmStick, then we would like to hear from you.

We can do a drop-ship deal on some hardware items.  That is, we list the item on our web pages and sell it for the manufacturer, who then ships it to the customer directly from their premises. If you wanted to try drop-shipping direct from you to the customer, and you can do postage at a realistic universal world wide price, then we could certainly have a look at this.

We love Logo Links, but a standard link is fine - and we don't mind if you're a competitor either.  Like we say, if they don't know about either of us, they can't purchase.

Just two conditions:

• If you promise to exchange a link, it must be done within in a few days. We have waited and checked sites for months in the past waiting for a link to be connected. If you can't do this, please don't ask for a link exchange.
• You must use the dontronics.com address, or sub directory page. We have so many links to the old Labyrinth address, it will wander around the web for centuries.

We look at our website as a niche market 'department store'.  People come to visit.  If they pass through the front desk sales and go into the individual shop to purchase, then we feel we will both win eventually, as customers will return to our 'department store' sooner or later looking for something else.

Any new product added to our range is always promoted through several channels such as our Newsletter, SimmStick user group, and the news groups.  Web-downloaded software is our specialty.  We would prefer not to handle hardware at all unless it can be drop-shipped, that is, sent directly from the manufacturer to the customer.

The main reason for no longer importing goods is the antiquated Australian Customs Department methods of doing business. We can sit for hours waiting for goods to be processed through Australian Customs, then we have to pay import duties plus 10% GST tax, which is claimed back after 3 months.   It is simply not worth the time and money to import goods.  We do support any SimmStick related hardware in most cases.