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  Dontronics :: FAQ's - Shipping Info

    FAQ's - Shipping Info

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Hardware Orders Posted From Dontronics Tullamarine Melbourne Australia only

To confirm the date your order was sent or for tracking numbers please click here

Go to Schedule for Shipping

Australian Domestic Shipping

Within Australia we use Australia Post Platinum Post, Express Post, and Regular Post
Regular Post - We have no responsibility once the goods are in the Post box.  There is no tracking and no insurance.

 

Shipping Information
International Orders
Estimated Delivery Times
Postal Charges
When is Postage free?
ECI International Courier
Tracking Numbers
International Customs Duty and Taxes
Country Restrictions

 

Australian Orders
Estimated Delivery Times
Postal Charges
Australia Post Express Overnight Delivery
When is Postage free?
Australian Express Post and Express Post Platinum Terms and Conditions

Other FAQ's:
Ordering Questions
Web-downloaded Software
General Questions
Micro or Electronics Specific Questions
News Groups

 


International Orders

Estimated Delivery Times

Most hardware orders shipped from Australia are generally packaged and posted on the next business day following receipt of your order.  If an item is currently out of stock, this is advised on the Product Information page.  If there is a shipping delay for any reason whatsoever, you will be notified by email.

All goods are sent through standard International Air Mail unless you select and pay for ECI International Courier Express on Checkout.

Go to Schedule for Shipping

There is no form of International tracking with standard Air Mail. If you want this option, you will need to select ECI Courier.

Orders received for products shipped from locations other than Dontronics in Melbourne are forwarded on to the relevant supplier, and an email advising of this is also sent to all customers.

Parcels to New Zealand take around 4-6 days, and to the United Kingdom and the USA will take around 7-10 days.  Packages can take 8-14 days to arrive in Europe.   Canadian Customs can delay delivery by up to a week so please allow 3 weeks for delivery to Canada.  Deliveries to South Africa usually take around 2 weeks and at times may take 3 to 4 weeks, but we don't know why. Deliveries to Phillipines can take up to 6 weeks. Deliveries to Israel take about 21 days. Deliveries to India can vary greatly from 2 weeks to 2 months.  Some South American countries can also take 2 months. These estimated tiimes can vary dramatically.

Orders for goods sent from other locations around the world are forwarded to the relevant manufacturer / designer for processing as soon as we receive your order.  There may be a one or two day delay before your goods are despatched as some allowance has to be made for time zone differences. We normally quote 8 to 14 days for delivery for goods from different parts of the world to various locations.  It also depends on your local mail service and Customs.

We ask any customers from Mexico to please contact us prior to ordering as we have in the past had difficulties in getting  packages to arrive safely in Mexico.

Please remember, the above times are estimates only and at times goods will arrive sooner than even we expect.  You can see comments from customers regarding delivery at Customers Feedback.  These are real comments from real people.
 

Postal Charges

Many products have shipping charges factored into the cost of the product.  If you are purchasing an item with shipping costs included, please select the "Free Shipping" option on the Order Checkout form.
For all other purchases, the one of the following postal options will apply:
Standard New Zealand : $11 AUD
Standard International: $18 AUD

Select this option if the products you are purchasing do not have shipping costs included in the purchase price, and you do not require Express Delivery. This is our most common standard charge for postage. We will complete and attach Customs Declaration Forms to all international packages. Please see Estimated Delivery Times for approximate delivery guidelines. There is no form of International tracking with standard Air Mail. If you want this option, you will need to select ECI Courier.

US Customers:
US Postal surcharge, Please read:
http://www.dontronics.com/pdf/APO_US_surcharge.pdf
Unfortunately we have to pay an extra $9AUD for every package that is above 453 Grams (16 Ounces) to the US. If your package is over the 16 Ounces, we will ask you for the extra $9AUD.

To give you an idea of the weight of SimmStick Boards:
10 by 1" boards is 54 grams.
10 by 2" boards is 108 grams.
Packaging is around 50 grams.

Maximum weight before the $9AUD surcharge kicks in is 453 Grams, or 16 Ounces.

If you have any questions regarding postage, please send an email to Sales.

 


Free Postage?

When to select 'Free Shipping' on Checkout:

  • Products with Shipping charges included in the cost of the product
    • If shipping charges are included in the cost of the product you are purchasing, and this is the only item you are ordering, then you can select the "Free shipping" option on Checkout.
    • When ordering more than one product and all items are shipped from Dontronics in Melbourne, Australia - when any one of the products has shipping charges included in the cost, then select "Free Shipping" on Checkout.
  • Web-downloaded Software
    • When ordering web-downloaded software, please select the 'Free Shipping' option on Checkout.

Tracking Numbers

Unless you select ECI International Express Courier on Checkout, all goods are sent via standard international Air Mail.  These are not given a Tracking Number so we are unable to provide tracking numbers for any package sent by this method.

To confirm the date your order was sent or for tracking numbers please click here
 

ECI International Courier Express Delivery - $65 AUD
If you wish to have your order shipped by International Courier, we use the Australia Post ECI International Courier Express.  ECI International Courier Express is available for selection during Checkout.  This is only available for goods shipped directly from Dontronics in Australia.  If goods are sent from a location outside of Australia, then this service is not available.

Dontronics does not use FedEx, DHL or UPS Courier services even if you provide us with your Courier Account Number, as the paperwork we have to fill out for these Courier companies takes a lot of time and effort on our part. We simply don't have the resources to be available for courier pick-ups, etc.

Goods should arrive to most countries in 4 to 6 days.  These packages are web-trackable so if the package takes longer than expected to arrive, please let us know and we will check its progress on the internet and advise you. Now you can check it yourself: "Click here"

If you have any questions regarding postage or ECI International Courier Express, please send an email to Sales.

International Customs Duty and Taxes

Dontronics is an Australian Based Company, and as such, we can't charge European VAT, any US state taxes, or any country tax for that matter, on any packages we ship, or files we deliver via the web, as there is no world wide mechanism for making these charges. It means if  you purchased a web downloaded file from us, we can't charge you any additional taxes such as VAT.
Import Custom Duty/Taxes if payable are your responsibility.  All Custom Declaration Forms attached to packages from Dontronics in Australia are clearly marked "Software" or "Electronics Part(s)".
We have only ever had one package returned because of high Customs Duty and this was due to local Customs Officers requesting more be paid in taxes than the items were actually worth. This happened in India.
Country Restrictions
Sorry, but we have had all sorts of recent problems with packages to certain countries, either taking too long, or not arriving at all, so we have decided that the best thing to do is inform recipients in these countries before the order is sent, that the full responsibility is on them if the package doesn't arrive. The only alternative is to order ECI International Express Courier at an additional cost. So if your package doesn't arrive, and you order standard Air Mail post, then there will be no refund, and you will have to place another order. If you don't agree to these terms in a return email, then your order will be canceled, and you will be informed. If you don't respond to any of our emails, your order will be canceled after one week, and your money refunded.
Restricted Countries: Mexico, All of South America, All of Africa, China, Pakistan, Russia, India, Indonesia. Other countries may be added from time to time.

Australian Orders

Estimated Delivery Times

Most hardware orders shipped from within Australia are generally packaged and posted the morning following receipt of the order.   All goods are sent Standard Mail via Australia Post unless you select and pay for Australia Post Overnight Express on Checkout.  If an item is currently out of stock, this is advised on the Product Information page. If there is a shipping delay for any reason whatsoever, you will be notified by email.

Go to Schedule for Shipping

Orders received for products shipped from locations other than Dontronics in Melbourne are forwarded on to the relevant supplier, and an email advising of this is also sent to all customers.  There may be a one or two day delay before your goods are despatched.  It generally takes up to 2 weeks for goods to arrive in Australia from the United States, the United Kingdom or Europe.  It may take up to 3 weeks for goods to arrive from Hong Kong.  Please allow 5-6 days for goods to arrive from New Zealand.

Dontronics does not use FedEx, DHL or UPS Courier services even if you provide us with your Courier Account Number, as the paperwork we have to fill out for these Courier companies takes a lot of time and effort on our part. We simply don't have the resources to be available for courier pick-ups, etc.

Postal Charges

Australian Domestic Shipping

Within Australia we use Australia Post Platinum Post, Express Post, and Regular Post
Regular Post - We have no responsibility once the goods are in the Post box.  There is no tracking and no insurance.

Many products have shipping charges factored into the cost of the product.  If you are purchasing an item with shipping costs included, please select "Free Shipping" on Checkout.

For all other purchases, one of the following postal options will apply:

Australia Post - Standard Mail: $7.70 AUD within Australia
Select this option if the product you are purchasing does not have shipping costs included in the purchase price, and you do not require Express Delivery.

Goods are posted via Standard Mail via Australia Post.  The estimated delivery time provided by Australia Post is 1-3 days to most destinations within Capital cities.  It may be 3-5 days to Perth, Cairns and other regional centres, and 4-5 days to Darwin.

You will be advised by email as soon as your order has been processed and shipped. Standard Mail packages are not given a Tracking Number so we are once goods are posted, it's in the hands of Australia Post.
 

Australia Post Express Delivery Options

Australia Post - Yellow Overnight Bag: $13.20 AUD within Australia
Shipping by Australia Post Express Overnight Bag delivery is available for selection during Checkout and costs $12 AUD plus GST.

All orders received before 12:00 Noon EST will be packaged and shipped on the same day as they were received.  Any order received after 12:00 Noon will be packaged and posted the following morning. Check the Shipping Schedule

Please note that this is a service provided through Australia Post and 'Overnight Delivery' is limited to capital cities (with the exception of Darwin) and postcodes as shown on the back of the Overnight Bag.  It may still be two days before some postcode locations will receive their goods.

To confirm the date your order was sent or for tracking numbers please click here
 

Australia Post - Web Trackable Platinum Overnight Bag: $22.00 AUD within Australia
Shipping by Australia Post Web Trackable Platinum Express Overnight Bag delivery is available for selection during Checkout and costs $20 AUD plus GST.

All orders received before 12:00 Noon EST will be packaged and shipped on the same day as they were received.  Any order received after 12:00 Noon will be packaged and posted the following morning.

Please note that this is a service provided through Australia Post and 'Overnight Delivery' is limited to capital cities (with the exception of Darwin) and postcodes as shown on the back of the Overnight Bag.  It may still be two days before some postcode locations will receive their goods.

You need to sign for the Platinum Overnight Bag and it has the added security of being trackable on the internet should it go astray. To confirm the date your order was sent or for tracking numbers please click here
 

Free Postage?

When to select 'Free Shipping' on Checkout:

  • Products with Shipping charges included in the cost of the product
    • If shipping charges are included in the cost of the product you are purchasing, and this is the only item you are ordering, then you can select the "Free shipping" option on Checkout.
    • If ordering more than one product and any one of the products has shipping charges included in the cost, (as long as these items are all shipped from the one location), you can select 'Free Shipping" on Checkout.
  • Web-downloaded Software
    • When ordering web-downloaded software, please select the 'Free Shipping' option on Checkout.
 

If ordering more than one product where the items may be shipped from different locations, it may be best to send us an email for postage confirmation if unsure of postal charges.
 

Australian Express Post and Express Post Platinum Terms and Conditions:

Australian Express Post and Express Post Platinum overnight bags are subject to the terms and conditions set out by the Australian Post Office.
These conditions can be found at: http://www.auspost.com.au

The next day delivery guarantee is subject to the recipient being located in what is called a Next Business Day Delivery Networks area.

Next Business Day Delivery National Networks
http://www.auspost.com.au/BCP/0,1467,CH2102%257EMO19,00.html

Sorry, all of our mail is sent by the Australian Post Office. If you need alternatives, then you are ordering from the wrong company.
 

Import Customs Duty and Taxes

The following information has been obtained from the Australian Government, Australian Customs and Border Protection Service website.

If you arrange for goods to be brought into Australia, you are regarded by Customs as the importer of those goods. This includes purchases made over the Internet, regardless of whether or not you intend to sell or distribute those goods, own a business and if the goods are for your personal use or a gift for someone else. Your imported goods may arrive in Australia either by airfreight, express courier, sea cargo or via the post office. The method of delivery will determine the Customs clearance formalities and charges. Customs advises people purchasing goods over the Internet to be aware that, when those goods arrive in Australia, they will be subject to Customs controls. Certain goods brought into Australia require an import permit. Customs might seize or detain such goods pending presentation of the permit. Alternatively, the goods might be a prohibited import and not allowed into the country under any circumstance.

All goods (except for tobacco products and alcoholic beverages) may be imported duty and tax free if their value is $1,000 or less.

Note: However, where there are multiple packages to the same addressee in Australia from a single consignor overseas that arrive at about the same time, then the value of all packages will be combined for duty and tax assessment purposes.

For further information please read their Website:  http://www.customs.gov.au/site/page.cfm?u=5549
 

 


Shipping Schedule
 

Order Day Order Time Standard Mail
(Including Overseas)
Overnight Bags
Monday  00:00-08:59 Posted Monday Posted Monday
Monday  09:00-11:59 Posted Tuesday Posted Monday
Monday  12:00-23:59 Posted Tuesday Posted Tuesday
Tuesday 00:00-08:59 Posted Tuesday Posted Tuesday
Tuesday  09:00-11:59 Posted Wednesday Posted Tuesday
Tuesday 12:00-23:59 Posted Wednesday Posted Wednesday
Wednesday  00:00-08:59 Posted Wednesday Posted Wednesday
Wednesday  09:00-11:59 Posted Thursday Posted Wednesday
Wednesday  12:00-23:59 Posted Thursday Posted Thursday
Thursday  00:00-08:59 Posted Thursday Posted Thursday
Thursday  09:00-11:59 Posted Friday Posted Thursday
Thursday  12:00-23:59 Posted Friday Posted Friday
Friday  00:00-08:59 Posted Friday Posted Friday
Friday  09:00-11:59 Posted Monday Posted Friday
Friday  12:00-23:59 Posted Monday Posted Monday
Saturday  00:00-23:59 Posted Monday Posted Monday
Sunday  00:00-23:59 Posted Monday Posted Monday
 
 
 
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