Important:
Please note that we have no control over the Hong Kong Post Office or any other Post Office, and your Kit order may take some time to get to you.  In most cases, the times below are correct, but please don't contact us unless 3 weeks have passed since you placed your order.

Conditions of Sale for all DIY-Kits from Hong Kong:

You will need to understand the information below before continuing with your DIY-Kit Order.

All Support for DIY products is done only via the DIY message board at:
http://www.websitetoolbox.com/tool/mb/diykit
It may pay to read through this before purchasing any DIY product.

This page contains information regarding:

Shipping Costs
Courier and Express Postal Options
Expected Delivery Times
Tracking Numbers and Delivery Status
GST for residents of Australia

If you are purchasing other goods at the same time, you may need to check whether postage is included in the cost of the other product, or whether postal charges will need to be added for the additional purchases.

Courier and Express Postal Options
ECI International Courier and other Express Post or Courier options are not available for these products.

Expected Delivery Times
Wherever practicable, all orders sent from Hong Kong are shipped on the next business day following receipt of the order.

Unfortunately, delivery times for orders shipped from Hong Kong are erratic and we are unable to provide an accurate estimate of expected arrival times.  As a (rough) guide, if you are in Hong Kong delivery may take 1-2 days, Australia 5-8 days, USA 10-14 days, South Africa could be 3-5 weeks, and some South American countries including Chile could be 6 weeks.

Order Status and Tracking Numbers
You will be advised by email as soon as your order is processed by Dontronics staff and has been sent to Hong Kong for despatch.

All DIY-Kits are sent by standard Air Mail through the Postal system, so once the order is posted there is no method of tracking the progress of the package and there is no Tracking Number.

GST for residents of Australia
As these products are manufactured and shipped from Hong Kong, GST is not payable by residents of Australia.

Australian Taxation Office Ruling:
Goods purchased from Dontronics and delivered via a non-Australian company makes the customer the importer, and as such the customer is making a taxable importation.  The purchase may remain GST-free however, under the insubstantial value provisions.

Goods of insubstantial value are goods on which Customs Duty and Taxes come to $50 or less, and which have a customs value of:

less than $1000 (for goods imported by post); or
less than $250 (by other means).