This software is delivered via email from the software Author in Europe.  Due to time zone differences it may take a day or two after Dontronics receives your order before your software license is emailed from the Author.

As soon as Dontronics staff process your order, your details will be sent to the software Author.  He will then generate your software key and forward back on to you.  If you are purchasing a full set of commercial or educational licenses, please include the name of the company or institution where the software will be used as this name will appear in the license owner information.
 

If you're a previous Dontronics customer and have an order history longer than six months, then credit card payment inconjuction with a free email address is acceptable.  Initially, we will need you to remind us of your previous order details but once you Register and log in to the new Dontronics Shopping Cart, this will create a history so in future we can see that you are a customer who has been with us for some time.  The reason we ask for proof of purchase older than 6 months, is because credit card chargebacks (fraudulent orders) can occur up to 6 months after the initial purchase.

How long after ordering before I receive my key?

Due to time zone differences, there may be a delay of a day or two following receipt of your order before you receive your license file from OshonSoft.  Company servers may block emails containing the software license file without the customers knowledge so if more than 2 days have passed since you received confirmation from Dontronics that your order has been forwarded on to OshonSoft, please send us an email and let us know and we will follow this up for you.

Problems with a 'Free' email address

99% of the attempts made to steal goods from us come from people using a free email service in conjunction with credit card payments.  Free email contact addresses are accepted as long as the order is not paid for by credit card.  For methods of payment accepted other than credit card, please see: Payment Methods

If you're a previous Dontronics customer and have an order history longer than six months, then credit card payment inconjuction with a free email address is acceptable.  Initially, we will need you to remind us of your previous order details but once you Register and log in to the new Dontronics Shopping Cart, this will create a history so in future we can see that you are a customer who has been with us for some time.  The reason we ask for proof of purchase older than 6 months, is because credit card chargebacks (fraudulent orders) can occur up to 6 months after the initial purchase. 
 

I've lost my software registration key.  Can you issue me another key?

We understand that software license files can be lost due to a number of reasons.  When you purchase from us, we advise that you save your Dontronics Registration Number and license file to a CD or floppy.

As this license file is sent directly from the software Author, Dontronics staff are unable to re-issue a new license file should you need a new one.  You will need to contact  OshonSoft directly, although Dontronics staff should be able to locate your original order and Registration number quickly if you are able to provide us with a few helpful details.  These include your name or the company name that the order was originally placed in, an approximate date of the order, your Dontronics Registration Number, and any email exchanges we may have made.  Having these details on hand will help OshonSoft locate your original order details without too much delay.

Can I purchase a CD for the web-downloaded software you offer?

We do not provide copies of our web-downloaded software on CD for purchase.  Selling software by web-download ensures that the latest version is always available and it helps keep our prices to a minimum as we will not have outdated or obsolete software sitting on shelves on CD.  This also by-passes any potential problems with sending goods through Customs which is always a good thing!