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  Dontronics :: Dontronics Support

    Dontronics Support


Dontronics Support:

Need Support?
Click on the "Support" link, which is at the top of every product page.
These Authors/Manufacturers, and Help Groups will answer all the questions, that aren't listed on the product page. If you ask for support, we usually throw these URL's at you, so please read these first.
Please don't waste yours and our time, just read the page that you purchased the product from, and click on support.

We have no further information than what is on our advertised pages about any product.

Sorry, I haven't been involved in applications for possibly 13+ years, so a group, or the manufacturer would be the best bet. With the number of products we have now days, it's impossible to have first hand experience with all of them.

Hope this helps point you in the right direction.

Index Of Dontronics Suppliers, their Support Addresses and Additional Product Information:

4dSystems
CCS C Compilers and other Products
CCS C Compilers Software Key Download Information.
CCS C Compilers Additional User License (AUL) Download Information.
CCS C Compilers 12 Months Maintenance Download Information.
Easysync Products
FTDI Products
Lawicel CAN Products
OLIMEX Ltd Development Boards and Tools
USB Instruments
USBmicro

Tutorials
If you are the new to the micro-controllers that we are supplying, you may refer to the tutorials below as reference guides. We will keep updating this link to consolidate all the relevant information and share with you. To all Embedded Experts, the main purpose of having this link is to provide reference guides to whoever needs help.. Kindly drop us an email if you intend to share your embedded experiences with us.
ARM Tutorials
Mircochip Tutorials
TI MSP430 Tutorials
AVR Tutorials



4dSystems
Product Listing

If you need additional support on 4dSystems products, or you can't find the information you need in the documentation, then first try the Support Forum for additional assistance.
We have no further information than what is on our advertised pages about any product.
If you ask us for support, we will direct you to this text.

Support Forum: http://4d.websitetoolbox.com/
Questions asked there will benefit others. There may be something in the archives of the message board, so please search through them. The designer/manufacturer is also a moderator of the group.
We have no further information than what is on our advertised page about these products.
If this fails to produce results, then please contact 4dSystem support at the address below.

4dSystem Support:
Home Page:http://www.4dsystems.com.au/
Email: support AT 4dsystems.com.au/

Support Links:

All Products File Downloads

micro-DRIVE Current stock of these units may need a simple PmmC file update that is easily done by the purchaser, in order to be FAT16 compatible.
micro-USB includes CE5
micro-USB Information includes MB5
SOMO 14D

Micro-USB-CE5 uses the FTDI chip.
Micro-USB, and Micro-USB-MB5 uses the CP2102 Bridge from Silicon Labs.



CCS C Compilers and other Products.
Product Listing

If you need additional support on CCS products, or you can't find the information you need in the documentation, then first try the Support Forum for additional assistance.
We have no further information than what is on our advertised pages about any product.
If you ask us for support, we will direct you to this text.

CCS Support:
Home Page: http://www.ccsinfo.com/index.php
Email:
General/Sales: ccs AT ccsinfo.com
Tech Support: support AT ccsinfo.com
Marketing: marketing AT ccsinfo.com

PO Box 2452
Brookfield, WI 53008 USA
Phone: 262-522-6500
Sales: x35  Tech Support: x32
Fax: 262-522-6504

Also check out:
Compiler Information
Support Links

 CCS Compiler PDF Reference Manuals
 
 

Product Name Version Size PDF Download
PCB, PCM, PCH, PCW & PCWH Reference Manual  23-Feb-10  2.19Mb
PCD, & PCDIDE Reference Manual  23-Feb-10 2.26Mb
PCWHD Reference Manuals (Two Manuals) 23-Feb-10
23-Feb-10
2.19Mb
2.26Mb

PCB, PCM, PCH, PCW and PCWH all require the manual at http://www.ccsinfo.com/downloads/CReferenceManual.pdf
PCD & PCDIDE require the manual at http://www.ccsinfo.com/downloads/PCDReferenceManual.pdf
PCWHD requires both manuals; http://www.ccsinfo.com/downloads/CReferenceManual.pdf  AND  http://www.ccsinfo.com/downloads/PCDReferenceManual.pdf



CCS C Compilers Software Key Download Information.
Product Listing

Key Emailed:
When you purchase a CCS Compiler Software Download Key from Dontronics, we will email you your Key. This is just a coded number in a text file, and is included in the Email you will receive from Dontronics. This is a temporary key, and can be discarded after you have downloaded, and secured your files. It is only used to access the download files.

Register Using the Download Key, and download your files:
This key will now allow you to immediately download all of your files from a web page.
You must first register on the download web page, and make sure in Step 4, that you fill out the "Vendor Compiler Purchased From"question as "Dontronics".
This will allow you to get up and running straight away with your new compiler.

This link: http://www.ccsinfo.com/downloadkey.php is the webpage that the customer goes to that includes the instructions.
1.  The click on the arrow to get the downloadkey utility.
2.  Execute this utility.
3.  Fill in the info. "Vendor Compiler Purchased From"question as "Dontronics".
4.  click OK
5.  They have temporary registration files and the utility will also download the compiler.

You do not need a URL to download the compiler because you are using the Download Manager software that takes care of going to the web for the customer and downloads the compiler for you.

Permanent Registration:
In a few business days, CCS will Email youadditional files, that make your installation permanent.
It is the customers full responsibility to back up their files, the same as if you received them on a CD.


CCS C Compilers Additional User License (AUL) Download Information.
Product Listing

You must register your CCS Compiler, and you will need your Compiler registration number. This had a leading "P" at the start of it and 9 numeric digits. You can easily find this number by looking on this registration page: http://www.ccsinfo.com/register.php
Once we have your "P" number,we can go ahead and complete the "AUL" purchase for you.
It is the customers full responsibility to back up their files, the same as if you received them on a CD.


CCS C Compilers 12 Months Maintenance Download Information.
Product Listing

You must register your CCS Compiler, and you will need your Compiler registration number. This had a leading "P" at the start of it and 9 numeric digits. You can easily find this number by looking on this registration page: http://www.ccsinfo.com/register.php
Once we have your "P" number,we can go ahead and complete the "12 Months Mainenance" purchase for you.
It is the customers full responsibility to back up their files, the same as if you received them on a CD.


Easysync Products
Product Listing

Please note. FTDI, Easysync, and USB Instruments are all owned by the same family company, but run under their own support systems and divisions.
If you need additional support on FTDI, Easysync, or USB Instrument Products, or you can't find the information you need in the documentation, then you will need to contact support at the email address below for additional assistance.
We have no further information than what is on our advertised pages about any product.
If you ask us for support, we will direct you to this text.

Easysync Support:
Home Page: http://www.easysync.co.uk/
Email:support AT easysync.co.uk

Easysync USB-RS232 Adapter Cable Hardware Versions:
The older Easysync cables had a blue plastic case, and an older chip set. The latest units have a white case with a blue trim, and an updated chip set, which actually uses less components.
The latest software will run both versions of hardware, however the older software will not run the latest hardware. You may need to update to the latest software if you are running both versions of hardware. There are no hardware compatibility issues with either of these units, just make sure you are running the latest software.

Operating Systems:
The CD supplied may not be up to date with your operating system, so download from the links given below. Pretty much every commonly used operating system will work with the FTDI chip set. See the very long list list below:

Software Problems:
95% of problems are with the use of incorrect comms ports.
Go to control panel, hardware settings, then select the com port with the FTDI device attached. In advanced settings, you should be able to change the com port so that it lines up with the software you are attempting to use to drive the device. Each time you plug in a USB new device, the com port increments, and you will need to set it back to line up with your software.

Click here to continue onto the information that is common to FTDI, Easysync, and USB Instruments products.
This includes Drivers, Operating Systems, Installation Guides, Documents,and other useful data.



FTDI Products
Product Listing

Please note. FTDI, Easysync, and USB Instruments are all owned by the same family company, but run under their own support systems and divisions.
If you need additional support on FTDI, Easysync, or USB Instrument Products, or you can't find the information you need in the documentation, then you will need to contact support at the email address below for additional assistance.
We have no further information than what is on our advertised pages about any product.
If you ask us for support, we will direct you to this text.

FTDI Support:
Home Page: http://www.ftdichip.com
Email:support1 AT ftdichip.com

TTL Cables and Pin-outs: (TTL-232R-5V, TTL-232R-3V3, TTL-232R-5V-AJ, TTL-232R-3V3-AJ)

Standard Header Cable Pinout
AJ Audio Jack Plug Pinout
PDF Data Sheet

Operating Systems:
The CD supplied may not be up to date with your operating system, so download from the links given below. Pretty much every commonly used operating system will work with the FTDI chip set. See the very long list list below:

Software Problems:
95% of problems are with the use of incorrect comms ports.
Go to control panel, hardware settings, then select the com port with the FTDI device attached. In advanced settings, you should be able to change the com port so that it lines up with the software you are attempting to use to drive the device. Each time you plug in a USB new device, the com port increments, and you will need to set it back to line up with your software.

Click here to continue onto the information that is common to FTDI, Easysync, and USB Instruments products.
This includes Drivers, Operating Systems, Installation Guides, Documents,and other useful data.


Lawicel CAN and other Products
Product Listing

If you need additional support on Lawicel Can Products, or you can't find the information you need in the documentation, then you will need to contact support at the email address below for additional assistance.
We have no further information than what is on our advertised pages about any product.
If you ask us for support, we will direct you to this text.

CANUSB Support:
Home Page: http://www.canusb.com
Email:support AT canusb.com

CAN232 Support:
Home Page:http://www.can232.com
Email: support AT can232.com


OLIMEX Ltd Development Boards and Tools
Product Listing

If you need additional support on Olimex products, or you can't find the information you need in the documentation, then first try the Support Forum for additional assistance.
We have no further information than what is on our advertised pages about any product.
If you ask us for support, we will direct you to this text.

Support Forum: https://www.olimex.com/forum/
Questions asked there will benefit others. There may be something in the archives of the message board, so please search through them. The designer/manufacturer is also a moderator of the group.
We have no further information than what is on our advertised page about these products.
If this fails to produce results, then please contact Olimex support at the address below.

Olimex Support:
Home Page: http://www.olimex.com/dev/index.html
Email: info AT olimex.com
Mr. Tsvetan Usunov

Olimex Products. What is in the package?
Basically what you get is the product, and no documentation at all. Most software is delivered by download links that already exist on the advertised page.
CDs are included only for the products that specify an included CD on the product page.

The download links on the product page aren't working correctly:
Olimex has good products and prices, however they have a very bad habit of continually changing links and file names. We have continually suggested methods of overcoming this easily, but it falls on deaf ears. We try to overcome it by updating their links. The only real solution around this is to go to to their home page at: http://www.olimex.com/dev/index.html and follow the directory structure, which is basically the same as ours, and find the same product page. This will have the correct links. If for any reason the links on the Olimex page don't work, please let us know, and we will get onto Tsvetan at Olimex, and get them updated ASAP.

Software for LPC2378-STK Only:
Please note, this code is copyright by IAR System, and is only distributed with the purchase of this board. Please ask in the text box provided in the shopping cart when ordering, and we will pass this code onto you.

Tutorials
If you are the new to the microcontrollers that we are supplying, you may refer to the tutorials below as reference guides. We will keep updating this link to consolidate all the relevant information and share with you. To all Embedded Experts, the main purpose of having this link is to provide reference guides to whoever needs help.. Kindly drop us an email if you intend to share your embedded experiences with us.
ARM Tutorials
Mircochip Tutorials
TI MSP430 Tutorials
AVR Tutorials


USB Instruments
Product Listing

Please note. FTDI, Easysync, and USB Instruments are all owned by the same family company, but run under their own support systems and divisions.
If you need additional support on FTDI, Easysync, or USB Instrument Products, or you can't find the information you need in the documentation, then you will need to contact support at the email address below for additional assistance.
We have no further information than what is on our advertised pages about any product.
If you ask us for support, we will direct you to this text.

USB Instruments Support:
Home Page: http://www.usb-instruments.com/
Email:support AT usb-instruments.com

Operating Systems:
The CD supplied may not be up to date with your operating system, so download from the links given below. Pretty much every commonly used operating system will work with the FTDI chip set. See the very long list list below:

Software Problems:
95% of problems are with the use of incorrect comms ports.
Go to control panel, hardware settings, then select the com port with the FTDI device attached. In advanced settings, you should be able to change the com port so that it lines up with the software you are attempting to use to drive the device. Each time you plug in a USB new device, the com port increments, and you will need to set it back to line up with your software.

NOTE Window 7 Users:
If you simply plug in the FTDI device, you should find that the drivers will auto-install.

Listed below is the information that is common to FTDI, Easysync, and USB Instruments products.
This includes Drivers, Operating Systems, Installation Guides, Documents,and other useful data.

Drivers:
Drivers for FT232R (Serial) and FT245R (Parallel) IC's (Which all FTDI, Easysync, and USB Instruments Products are based on)are available from: http://www.ftdichip.com/Drivers/VCP.htm
Installation guides are available from the  Installation Guides page of the  Documents section of this site for selected operating systems.

Operating Systems:
Drivers are available which allow FTDI devices to work with the following operating systems:
     Windows Server 2008 R2
     Windows 7
     Windows 7 x64
     Windows Server 2008
     Windows Server 2008 x64
     Windows Vista
     Windows Vista x64
     Windows Server 2003
     Windows Server 2003 x64
     Windows XP
     Windows XP x64
     Windows 2000
     Windows ME
     Windows 98
     Linux
     Mac OS X
     Mac OS 9
     Mac OS 8
     Windows CE.NET (Version 4.2 and greater)

How-to-deal-with-comm-port-assignments-with-FTDI-chips
http://old.nabble.com/How-to-deal-with-comm-port-assignments-with-FTDI-chips-td28335489.html

Remove Hidden USB Devices
1. Open a Command Prompt.
2. Type "set DEVMGR_SHOW_DETAILS=1" (without quotation marks) and press        Enter.
3. Type "set DEVMGR_SHOW_NONPRESENT_DEVICES=1" (without quotation marks) and Press Enter.
4. Type "start devmgmt.msc" (without quotation marks) and click press Enter.
5. Click View. Click Show hidden devices.
6. Click "+" to expand devices, Unknown devices and USB devices.
7. Are there any devices and unknown devices (including grayed out devices)? If so, please right click it and click Uninstall them.

How to un-install the USB driver:
Open the Windows Control Panel:
Win XP: Start --> Control Panel
Win2000,98,ME: Start --> Settings --> Control Panel
Double click "System"
Press the "Hardware" tab and then the "Device Manager" button.
From the Device Manager window expand the "Universal Serial Bus Controllers" list by pressing the "+".
Right click "USB Serial Converter" and select Uninstall.

A lot more info at: http://www.daniweb.com/forums/thread7700.html


USBmicro
Product Listing

There are very comprehensive examples, data, and lots of additional information at Rob's home page at: http://usbmicro.com
Please check out Rob's massive resources on all of his products on his web pages. You are almost sure to find the information you require there.

If you need additional support, or you can't find the information you need in the documentation, then you will need to contact support at the email address below for additional assistance.
We have no further information than what is on our advertised pages about any product.
If you ask us for support, we will direct you to this text.

USBmicro Support:
Home Page:http://usbmicro.com Rob Severson
Email:severson AT usbmicro.com
Shipped From  USBmicro North Dakota USA


 

 
 
 
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